Farmers Choice Free Range
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Farmers Choice Free Range Ltd
2a Crompton Way, Segensworth West, Fareham, Hants, UK PO15 5SS

Phone: 01489 583828

Our phones are answered by real people in the uk.

Fax: 01489 577759

Email: contactus@farmerschoice.co.uk

We check our emails regularly.

FAQs on Farmer's Choice Account Information

Where can I view my account information?

All statements are available online, after you have logged in you just need to click the 'My Account' button at the top of the page. Or you can email for a copy of your account: enquiries@farmerschoice.co.uk

Do I have to order every month?

No - you can order whenever you want to.

Will you automatically deliver to me each month?

No - We can only turn up with an order if you have placed it before hand.

Why the monthly payments

We encourage people to pay a monthly payment instead of cash as it enables them to budget properly and also helps us to pay our farmers on a regular basis rather than having them rely on market prices when they are ready to sell.

Why pay monthly, I might not want to order meat and fish every month

That's not a problem ...customers tend to order every couple of months, but they budget monthly as they are paid monthly.
On occasions they may have a debit or credit balance ... it doesn't matter as it tends to average out, a couple of payments accumulated in the summer goes a long way towards the winter orders and Christmas.
You can order whenever you want to, as debt is extended to 3 x times the value of your monthly payments plus / minus any credit or debit in the account.

I do not like the idea of setting up a monthly payment to become an Easy Monthly Payment Service customer ... why should I do so?

You are perfectly free to ignore the EMPS system if you wish.
But our EMPS customers benefit in a number of ways:

1) free delivery for orders of only £25+
2) order 3x their monthly payment amount +/- their current account balance
3) guaranteed fixed prices for the first 12 months - see our price lock page
4) special offers sent by e-mail
5) no interest charged on negative account balances

How long is my agreement with Farmers Choice?

There is no minimum term. You are perfectly free to order in the quantities you want and whenever you want, with no ties
however if you cancel payments with a credit balance, you are committed to take further orders until this sum has been spent.

What penalties apply if I leave Farmers Choice?

There are no penalties.
Any debit balance in your account will have to be cleared by a final payment.
Any credit balance in your account is used to buy meat/fish.

What does your 12 month price guarantee actually mean?

You will be given a leaflet when you place your first order, which lists current products and prices per kilo.
These are the prices (before any applicable discounts) you will pay for orders placed and delivered within the following 11 months.
Prices may go down as well as up .... but which is the most likely?

Can I have a joint account with my parents?

Accounts are per household and monthly payment can only come from just one bank account so how you share costs will be your own affair.
However, please e-mail us with further details and we'll be pleased to see if there's anything we can do to help.

Where can I find information regarding the special offers and discounts I am entitled to?

All information for discounts and special offers can be found under the terms and conditions, which is available to view online.
The amount of discount you receive on an order should show as you are adding items to your cart,
the total amount is then checked once the order has been downloaded and all criteria,
underlined in the terms and conditions, have been met.

Why can't I log on to place an order?

We may have an old email address for you, an incorrect spelling within the email address or a dot, dash, hyphen or underscore in the wrong place.
Please call us or email us the details (please include customer number) and we will amend and uodate your email address