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FAQs - Ask Your Online Butcher

For online butchers, try Farmer's Choice easy ordering service which enables you to select and order online from a range of succulent free range products. We sell meat, fish, poultry and a variety of fresh green vegetables. You can also take your pick from a variety of festive hampers containing an assortment of free-range delicacies like duck, goose, turkey and guinea fowl. We provide deliveries of over 600 different cuts of meat and fish, so you really will be spoilt for choice.

If you have questions about the ordering, delivery or availability of our quality products at Farmer's Choice Free Range, please go through the FAQs below or contact us directly. We specialise in free range meat and poultry products obtained directly from our partner farms. As such, we can guarantee that all our products are of high quality, traceable and delivered fresh every week. However, if you still have a question, query or concern, you can email us at contactus@farmerschoice.co.uk or give us a call on 01489 583828.

Product FAQs

Where is Farmer's Choice meat sourced from?

We take our produce from only the best free range farms that meet our high standards and allow their animals to live in conditions we approve of. We want our animals to be raised fairly with freedom to roam in the open air when they want to. Allowing them to live in a happy environment is better for them and for us. For more information on the farms that produce our meat, take a look at the Our Farms page.

Why do you emphasise 'free range' meat and not 'organic'?

Although organic food is always an advantage, organically raised animals could still be reared indoors rather than in the more natural outdoor conditions that is always the case with free range. We prefer our animals to be raised outside in their natural environment and being able to enjoy all the benefits that it brings, so this is why we emphasise the 'free range' aspect of our meat. Organic is often seen as superior to free range because of its higher price; but we prefer to offer free range meat that has been raised in high standard, natural conditions, and if it also happens to be organic then we regard that as a bonus.

Read more Product FAQs.

Delivery FAQs

How will my meat stay fresh whilst being delivered?

All orders are blast frozen and delivered in our freezer vans. This means the freshness is sealed in once frozen and delivered to you in great condition. Once delivered, all you have to do is pop your meat into the freezer it's as easy as that!

Can I change my delivery address?

If you would like to alter your delivery address information send us an email to contactus@farmerschoice.co.uk or give us a call on 01489 583828. Please tell us the new address in full, the location where deliveries can be left and, if necessary, any new contact numbers.

If you want products to be sent to someone else, or another location, you can add addresses by going to 'My Account', 'My Address Book' and then clicking on 'Add a New Address'.

What happens if I'm not in when my meat is delivered?

Don't worry - you can select a safe place for your products to be left on the ordering page. Our delivery drivers will always make sure your package is safely left where you requested.

Read more Delivery FAQs.

Account FAQs

How can I view my account information?

Order statements are available online, along with all your account details. Just log in and click the 'My Account' button at the top of the page. If you're having difficulties, email us with your log in details at contactus@farmerschoice.co.uk.

What is my customer reference number and password?

You can find your customer reference number on your delivery advice note in the top hand corner above your name and address. You can also find it on any emails or statements we send to you. If you have forgotten your password, follow the steps at the 'Log In' stage. You can email us if you have lost or forgotten your customer reference and we will try to help you as best as possible.

Why can't I log in?

Check the email address you are logging in with. We may have an old, different or incorrect spelling of your email address. To make sure we have the correct details, please call or email us, ideally with your customer reference number if you have one, and we will amend or update your login details.

Should I pay by monthly payments?

We think it's best to set up a monthly payment with us so that you can easily include Farmer's Choice within your monthly budget. It also helps us to keep our regular payments with our farmers, which is better for them as they don't have to rely on fluctuating prices when selling their meat at market.

What if I don't want to buy meat or fish every month?

No problem. Our customers usually order every couple of months but find paying monthly better because they can easily budget for it. This may mean you will be in debit or credit some months, but this usually averages out a couple of payments accumulated in the summer months can help during the colder, and festive, season. You can make an order whenever you need or want; debt is extended to three times the value of your payments, plus or minus any credit or debit in the account.

Read more Account FAQs. and Personal FAQs.

You can also find answers to questions about Direct Debits and Standing Orders on our FAQ pages.